Privacy Policy

Who we are

MIARUNA is an independent artisan brand creating handmade leather bags and accessories in Italy.
Our website, miaruna.com, is operated by MIARUNA and is used to present our products, accept orders and custom requests, communicate with customers, and provide information about our brand and services.
For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), MIARUNA is responsible for the personal data collected and processed through this website.
For any questions regarding this Privacy Policy or the processing of your personal data, you can contact us at:
Email: info@miaruna.com

WHAT PERSONAL DATA WE COLLECT

When you visit our website, contact us, submit a custom order request, create an account or place an order, we may collect personal information necessary to provide our services and communicate with you.
Depending on how you interact with MIARUNA, this information may include:
Identification details — such as your name and surname.
Contact details — such as your email address and telephone number.
Billing and shipping information — including billing and delivery addresses and other information required to process and deliver your order.
Order information — including products purchased, customisation requests, order history and communications relating to your order.
Payment-related information — necessary for processing payments. Payment details may be processed securely by third-party payment providers and are not necessarily stored directly by MIARUNA.
Communications — information you provide when contacting us by email, contact form or other available communication channels.
Technical information — such as IP address, browser type, device information and certain information about how you interact with our website.
Cookie and analytics data — where applicable and subject to your cookie preferences.
We only collect personal data that is necessary for operating our website, fulfilling orders, providing customer service and improving your experience with MIARUNA.

HOW WE USE YOUR PERSONAL DATA

We use your personal data only where necessary to operate MIARUNA, provide our services and fulfil our obligations to you.
Your personal data may be used to:
Process and manage your orders, including custom and personalised orders.
Communicate with you about your order, custom requests, enquiries or other customer service matters.
Arrange payment, shipping and delivery of purchased products.
Provide after-sales support, including handling returns, refunds or other issues related to your purchase.
Maintain customer and order records where required for accounting, tax or other legal obligations.
Operate, protect and improve our website, including identifying technical problems and maintaining website security.
Understand how visitors use our website through cookies or analytics tools, where you have provided consent when required.
Send marketing communications, such as news or information about MIARUNA, only where permitted by law and, where required, with your consent.
Prevent fraud, misuse or other unlawful activity and protect the rights and legitimate interests of MIARUNA and its customers.

We do not sell or rent your personal data to third parties.

LEGAL BASIS FOR PROCESSING

Under the General Data Protection Regulation (GDPR), we process your personal data only when we have a valid legal basis to do so.
Depending on the circumstances, we may process your personal data on the following legal bases:
Performance of a contract — when processing is necessary to accept, prepare, fulfil and deliver your order, including custom or personalised products, and to provide related customer service.
Legal obligations — when we are required to retain or process certain information for accounting, tax, consumer protection or other legal requirements.
Legitimate interests — when necessary to operate, secure and improve our website, prevent fraud, manage our business and protect the rights and interests of MIARUNA, provided that these interests do not override your rights and freedoms.
Consent — where you have specifically agreed to certain processing, for example optional cookies, analytics or marketing communications where consent is required.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

ORDERS AND PAYMENTS

When you place an order through MIARUNA, we collect and process the information necessary to confirm, prepare and fulfil your purchase.
This may include your name, contact details, billing and shipping address, order details, customisation requests and information relating to the status of your payment.
Payments may be processed through secure third-party payment service providers. Depending on the payment method selected, your payment provider may collect and process information such as card or account details directly. MIARUNA does not store your full payment card details.
We may retain information relating to your orders and transactions where necessary to fulfil your purchase, provide customer support, manage returns or refunds, and comply with applicable accounting, tax and legal obligations.

SHIPPING AND DELIVERY

To prepare and deliver your order, we process the personal information necessary for shipping, including your name, delivery address, telephone number, email address and relevant order details.
Where necessary, this information may be shared with postal services, couriers or other delivery providers solely for the purpose of arranging and completing the delivery of your order.
Delivery providers may process your personal data in accordance with their own privacy policies and applicable data protection laws.
We only share the information reasonably necessary to fulfil and deliver your order and to resolve any delivery-related issues.

CONTACT FORMS AND CUSTOM ORDERS

When you contact MIARUNA through a contact form, email or a custom order request, we process the information you provide in order to respond to your enquiry and communicate with you about your request.
This information may include your name, email address, telephone number, preferred method of contact, product preferences, personalisation details and any other information you choose to provide.
For custom and personalised orders, we may also process information necessary to create the requested design, such as names, words, initials, meaningful phrases, colour preferences or other personal details that you specifically choose to incorporate into your MIARUNA piece.
We use this information only to understand your request, discuss the design, prepare your order and provide related customer service.
Please avoid providing personal information that is not necessary for your enquiry or custom order.

COOKIES AND ANALYTICS

MIARUNA uses cookies and similar technologies to ensure that the website functions correctly, remember certain preferences and, where applicable, understand how visitors interact with the website.
Some cookies are strictly necessary for essential website functions, such as the shopping cart, checkout, account access, security and other features required to provide our services. These cookies may be used without consent where permitted by applicable law.
Other cookies, such as those used for analytics, performance or marketing purposes, are used only where permitted and, when required, after you have provided your consent through our cookie settings.
Analytics information may help us understand how visitors use the website, which pages are viewed and how the website can be improved. Where third-party analytics or similar services are used, those providers may process certain technical information in accordance with their own privacy policies.
You can manage or withdraw your cookie preferences at any time through the cookie settings available on our website.
For more detailed information about the cookies used on MIARUNA, please see our Cookie Policy.

WHO WE SHARE YOUR DATA WITH

We do not sell or rent your personal data.
We may share your personal information only where necessary to operate MIARUNA, provide our services, fulfil your order or comply with legal obligations.
Depending on the services you use, your data may be shared with:
Payment service providers — to securely process payments and transactions.
Shipping and delivery providers — to arrange and complete the delivery of your order.
Website and hosting service providers — where necessary for the operation, maintenance and security of our website.
Professional service providers — such as accounting, tax or legal advisers, where access to certain information is necessary to provide their services.
Analytics or technology providers — where applicable and subject to your cookie preferences and consent when required.
Public authorities or regulatory bodies — where disclosure is required by applicable law or necessary to protect our legal rights.
We share only the personal data reasonably necessary for the specific purpose and expect service providers handling personal data to protect it in accordance with applicable data protection laws.

HOW LONG WE KEEP YOUR DATA

We retain your personal data only for as long as necessary for the purposes for which it was collected and to comply with applicable legal, accounting and tax requirements.
The retention period may vary depending on the type of information and the reason for processing it:
Order and transaction records may be retained for the period required by applicable accounting, tax and legal obligations.
Customer account information may be retained while your account remains active or until you request its deletion, unless we are legally required to keep certain information.
Custom order communications and personalisation details are retained only for as long as reasonably necessary to prepare and fulfil your order and provide related customer service, unless longer retention is required for legitimate or legal reasons.
General enquiries and correspondence may be retained for as long as necessary to respond to your request and maintain appropriate business records.
Cookie and analytics data are retained according to the applicable cookie settings and the retention periods of the relevant services.
When personal data is no longer required, we will delete, anonymise or securely dispose of it, unless its continued retention is required by law.

YOUR RIGHTS UNDER GDPR

Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data.
Depending on the circumstances, you may have the right to:
Access your personal data — request confirmation of whether we process your personal data and receive a copy of the information we hold about you.
Correct your personal data — request correction of inaccurate or incomplete information.
Request deletion — ask us to delete your personal data where there is no legal reason for us to continue processing or retaining it.
Restrict processing — request that we limit the way we use your personal data in certain circumstances.
Object to processing — object to certain processing based on our legitimate interests or to the use of your data for direct marketing.
Data portability — request to receive certain personal data you have provided to us in a structured, commonly used and machine-readable format, or ask us to transfer it to another service provider where technically feasible.
Withdraw your consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Lodge a complaint — you have the right to lodge a complaint with the competent data protection supervisory authority if you believe that your personal data has been processed in violation of applicable data protection law.
To exercise any of these rights, please contact MIARUNA using the contact details provided in this Privacy Policy.
We may need to verify your identity before responding to a request in order to protect your personal data.

INTERNATIONAL DATA TRANSFERS

Some of the service providers used by MIARUNA may process or store personal data outside the European Economic Area (EEA).
Where personal data is transferred to a country outside the EEA, we take appropriate steps to ensure that it receives a level of protection consistent with applicable data protection laws.
Such transfers may rely on an adequacy decision adopted by the European Commission or, where appropriate, on safeguards such as the European Commission’s Standard Contractual Clauses (SCCs) or other legally recognised transfer mechanisms.
Where third-party service providers are involved, they are responsible for implementing appropriate safeguards for international transfers in accordance with applicable data protection requirements.
You may contact MIARUNA using the details provided in this Privacy Policy if you would like further information about the safeguards applicable to the transfer of your personal data.

DATA SECURITY

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.
MIARUNA uses secure website technologies and works with trusted service providers to help protect personal information processed through our website.
Access to personal data is limited to those who need it for legitimate business purposes, such as processing orders, providing customer support or fulfilling legal obligations.
While we take reasonable precautions to protect your information, no method of transmission or electronic storage can be guaranteed to be completely secure. In the event of a personal data breach, we will take appropriate action in accordance with applicable data protection laws.

CHILDREN’S PRIVACY

MIARUNA does not knowingly collect personal data from children and our website, products and services are not specifically directed at children.
Orders and purchases through our website should be made by adults or, where permitted by applicable law, with the involvement and consent of a parent or legal guardian.
If we become aware that personal data relating to a child has been collected without an appropriate legal basis or required consent, we will take reasonable steps to delete that information.
If you believe that a child has provided personal data to MIARUNA, please contact us using the details provided in this Privacy Policy.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable legal requirements.
When changes are made, the updated version will be published on this page and the “Last updated” date at the top of the Privacy Policy will be revised accordingly.
We encourage you to review this Privacy Policy periodically to stay informed about how MIARUNA collects, uses and protects your personal data.
Any changes will take effect from the date the updated Privacy Policy is published on our website.

CONTACT US

If you have any questions about this Privacy Policy, how MIARUNA processes your personal data, or if you wish to exercise any of your data protection rights, please contact us.
We will respond to privacy-related requests as soon as reasonably possible and within the time limits required by applicable data protection law.
MIARUNA
Handcrafted in Italy by a Ukrainian artisan
Email: info@miaruna.com
Website: miaruna.com
For general enquiries, product information or custom order requests, you may also contact us through the Contact page on our website.