SHIPPING & RETURNS

Every MIARUNA piece is prepared and packaged with the same care and attention that goes into creating it.
We want your order to reach you safely and for the entire experience — from placing your order to receiving your piece — to be clear and straightforward.
On this page, you will find information about order preparation, shipping, delivery, tracking and returns. Please note that custom and personalised pieces may be subject to different return conditions, which are explained below.
From my hands to yours — every MIARUNA piece begins its journey with care.

ORDER PREPARATION

The time required to prepare your MIARUNA order depends on whether you are purchasing a ready-made piece or placing an order for a custom or personalised piece.
Ready-made pieces are already completed and are prepared for shipment after the order and payment have been confirmed. Before dispatch, each piece is carefully checked, placed in its protective packaging and prepared for its journey to you.
Custom and personalised pieces are created individually after the details of the order have been agreed and confirmed. The production time depends on the complexity of the design, embroidery, materials and other individual requirements. An estimated creation time will be discussed with you before the order is confirmed.
Please note that production time and delivery time are separate. The estimated creation period refers to the time needed to make and prepare your piece. Shipping time begins only after the completed order has been handed over to the delivery provider.
Because every custom MIARUNA piece is made by hand, I prefer to give each creation the time it genuinely requires rather than rush the process.
Made with patience. Prepared with care. Sent when it is truly ready.

SHIPPING DESTINATIONS

MIARUNA ships orders from Italy to customers in Italy, throughout the European Union, and to selected international destinations.
Available shipping destinations are shown during checkout. If your country is not currently available, please contact MIARUNA before placing an order so that we can check whether delivery can be arranged.
International shipping availability may depend on the destination, carrier services, customs requirements and any applicable shipping restrictions.
For every order, we aim to choose a reliable delivery option appropriate for the destination and the value of the handcrafted piece.
Wherever your MIARUNA piece is going, it is prepared for its journey with care.

SHIPPING COSTS

Shipping costs are calculated according to the delivery destination, parcel size and weight, and the shipping service selected for the order.
The applicable shipping cost will be shown during checkout before payment is completed, whenever automatic shipping calculation is available.
For custom, personalised or international orders that require an individual shipping arrangement, the delivery cost may be calculated separately and communicated to you before the order is confirmed.
Any additional charges that may apply to deliveries outside the European Union, such as customs duties, import taxes or local fees, are not included in the shipping cost unless explicitly stated otherwise.
MIARUNA aims to use reliable shipping services that provide appropriate protection and, whenever available, tracking for each handcrafted piece.

DELIVERY TIMES

Delivery times depend on the destination, shipping provider and service selected for your order. Estimated delivery times will be provided during checkout or communicated to you when the shipping arrangements are confirmed.
Please remember that delivery time begins after your order has been completed, prepared and handed over to the shipping provider. For custom and personalised pieces, the production time is separate from the estimated delivery period.
While we carefully select reliable shipping services, delivery times are estimates and cannot always be guaranteed. Delays may occasionally occur due to circumstances outside MIARUNA’s control, such as carrier disruptions, public holidays, severe weather, customs procedures or other unexpected events.
For orders shipped outside the European Union, customs clearance may extend the delivery time depending on the destination country and its local procedures.
Once your order has been dispatched, you will receive the available shipping and tracking information so you can follow the journey of your MIARUNA piece.
Every piece is worth waiting for — and every journey is followed with care.

TRACKING YOUR ORDER

Once your MIARUNA order has been carefully prepared and handed over to the shipping provider, you will receive a shipping confirmation with tracking information, whenever tracking is available for the selected delivery service.
The tracking number allows you to follow the progress of your parcel from dispatch to delivery. Please note that tracking information may take some time to become active after the parcel has been accepted by the carrier.
Once the order is in transit, tracking updates are provided by the shipping carrier and may occasionally be delayed or temporarily unavailable.
If you notice an unusual delay or have difficulty tracking your parcel, please contact MIARUNA and we will help you check the available shipping information.
From the moment it leaves my hands until it reaches yours, your MIARUNA piece has a journey you can follow.

CUSTOMS, DUTIES & TAXES

Orders shipped within the European Union are generally not subject to customs duties when moving between EU member states.
For orders delivered outside the European Union, the destination country may apply customs duties, import taxes, VAT or other local charges. These charges are determined by the authorities of the destination country and are not included in the product price or shipping cost unless explicitly stated otherwise at checkout.
The customer is responsible for any customs duties, import taxes or other charges imposed by the destination country. MIARUNA does not control these charges and cannot predict their exact amount.
Customs procedures may also cause additional delivery delays. The recipient is responsible for providing any information or documentation requested by the carrier or customs authorities to complete clearance.
We recommend checking the applicable import rules and potential charges in your country before placing an international order.
Please note that MIARUNA cannot declare an incorrect value or mark a commercial purchase as a gift in order to avoid customs charges.

DAMAGED OR LOST PARCELS

Every MIARUNA order is carefully packaged to protect the piece during transportation. However, damage, loss or significant delays may occasionally occur while a parcel is in the carrier’s possession.
If your parcel arrives visibly damaged, please take photographs of the outer packaging before opening it, as well as photographs of the product and any damage found inside. Contact MIARUNA as soon as possible and provide the photos together with your order details so that the situation can be assessed and, where appropriate, a claim can be made with the shipping provider.
If your tracking information shows an unusual delay, or if you believe that your parcel may have been lost, please contact MIARUNA. We will review the available tracking information and contact the shipping provider where necessary.
Please do not discard damaged packaging until the issue has been resolved, as the carrier may require photographs or other evidence when investigating a claim.
If a parcel is officially confirmed as lost or damaged in transit, the situation will be handled in accordance with the applicable shipping conditions, consumer rights and the outcome of the carrier’s investigation.
Your MIARUNA piece is carefully prepared for its journey, and if something goes wrong along the way, we will help you through the next steps.

RETURNS

We hope that you will love your MIARUNA piece. However, if you purchase a ready-made, non-personalised item and wish to return it, you may have the right to do so in accordance with applicable consumer protection laws and the conditions set out in our Returns & Refunds Policy.
To be eligible for a return, the item should be returned in its original condition, unused and undamaged, with its original packaging and any accompanying materials supplied with the product.
Please contact MIARUNA before sending an item back. Return instructions and the appropriate return address will be provided after your request has been reviewed.
Please note that different conditions apply to custom-made and personalised pieces, as these are created specifically for an individual customer. These conditions are explained in the following section and in our full Returns & Refunds Policy.
For complete information regarding return periods, eligibility, return shipping costs, refunds and exceptions, please see our Returns & Refunds Policy.

CUSTOM & PERSONALISED PIECES

Custom and personalised MIARUNA pieces are created specifically for an individual customer according to the details agreed before production begins. This may include a unique combination of leather, colour, embroidery, dimensions, hardware, personalised names, words, symbols or other individual design elements.
Because these pieces are made specifically to the customer’s requirements, the statutory right of withdrawal may not apply to goods made to the consumer’s specifications or clearly personalised, in accordance with applicable consumer protection law.
Before production begins, the main design details and personalisation will be discussed and confirmed with you. Please review all agreed information carefully, particularly names, words, initials, dimensions, colours and other personalised elements.
This exception does not affect your legal rights if a custom or personalised item arrives damaged, defective or does not correspond to the agreed order. If you believe there is a problem with your piece, please contact MIARUNA as soon as possible so that the situation can be reviewed individually.
For complete information about exclusions, refunds and your consumer rights, please see our Returns & Refunds Policy.

HOW TO REQUEST A RETURN

If you wish to return an eligible MIARUNA piece, please contact us before sending the item back.
In your return request, please provide:
Your name and order number.
The item you wish to return.
The reason for the return, where relevant.
Photographs, if the item has arrived damaged or you believe there is a defect.
Once your request has been reviewed, you will receive the necessary return instructions and the appropriate return address.
Please package the item carefully to protect it during transportation. The piece should be returned unused, undamaged and in its original condition, together with its original packaging and any accompanying materials, unless the return relates to a defect or damage.
Do not send a return to MIARUNA without first contacting us, as this may delay the processing of your request.
Once the returned item has been received and inspected, we will inform you about the status of your return and, where applicable, the refund in accordance with our Returns & Refunds Policy.

QUESTIONS ABOUT YOUR DELIVERY?

If you have any questions about the preparation, shipping, tracking or delivery of your MIARUNA order, please contact us. We will be happy to help you with the available information about your order and its journey.
When contacting us about an existing order, please include your name and order number so that we can assist you more quickly.
For questions about returns, refunds or damaged items, please refer to our Returns & Refunds Policy or contact us directly.

MIARUNA
Handcrafted in Italy by a Ukrainian artisan
Email: info@miaruna.com
Website: miaruna.com

From my hands to yours — with care at every step of the journey.